Innovating healthcare by using data to create quality outcomes, delivered at home
As the fastest growing home health agency in Massachusetts, Innovive Health has been delivering strong clinical outcomes for more than two decades. We are a leading provider of innovative home care serving individuals with complex behavioral health conditions. Our dedicated team focuses every day on an underserved population, providing quality care in the safety and comfort of their homes and communities.
We are committed to delivering better outcomes for our patients while utilizing data to increase efficiencies across the care continuum and reducing costs for the healthcare system. We understand the dynamics of today’s evolving data-driven healthcare market and we are adopting the latest technologies available while cultivating strong partnerships with leading healthcare organizations to provide cutting edge healthcare at home.
We are always here for our patients, our partners, our employees and our communities. Through our unmatched dedication to adults diagnosed with complex mental health conditions, we are changing lives, supporting communities and shaping the future of home health services. We accept referrals 24 hours a day, 7 days a week.
A leading provider of innovative home care serving adults diagnosed with complex mental health conditions, Innovive’s mission is to keep our patients out of the hospital and in their homes while utilizing data to deliver better outcomes at lower costs.
Innovive Health is transforming healthcare through an innovative model of patient-centered, data-driven, full-service home care. Through our unmatched dedication to our patients, we are changing lives, supporting communities and shaping the future of healthcare.
- Our dedicated team goes above and beyond to provide our patients with the care that they need in the comfort of their home.
- We believe in hiring the best clinicians and support teams and recognize that the quality of our employees is the foundation of our high-quality care.
- We deliver better outcomes for our patients and lower costs for the healthcare system by embracing innovation, data and the latest technologies.
- Innovive invests in its employees through training programs, opportunities for continued education and by fostering a collaborative work environment.
- Our clinicians, support teams and leadership are fully committed to providing the highest-quality care for all, regardless of socioeconomic status or health condition. We treat all our patients with dignity and respect.
Meet the Team
Joseph P. McDonough, MSN, MHCDS
Founder and Chief Executive Officer
Joe is an entrepreneur, innovator and leader who has redefined home health care over his 25 years of working across the care continuum and leading organizations. After graduating from Yale University with his Masters of Science in Nursing, he took his passion for population health and paired it with a commitment to focus on a significant underserved patient population in Massachusetts – those struggling with complex mental health needs and concurrent medical issues. Joe founded Innovive Health in 2000, which is now the largest home health agency in Massachusetts – and the most innovative one in the country serving this patient population. Under his leadership, the company has consistently delivered strong clinical outcomes and is now utilizing cloud-based technology tools to better understand how social determinants influence care. A pioneer in this industry, Joe is now focused on partnering with Accountable Care Organizations (ACOs) and other value-based care models to help them attain improved outcomes and cost savings for their patients in the community.
Kristen Palumbo, MHCDS, BSN, RN, NE-BC
Chief Operating Officer & Chief Compliance Officer
As COO and Chief Compliance Officer, Kristen works closely with the leadership team to implement strategies across the organization to support Innovive Health’s mission to provide innovative, compassionate home healthcare to a diverse population of complex patients with multiple chronic medical and psychiatric disease processes. She ensures that Innovive’s clinical team provides exceptional care that promotes increased independence, addresses social determinants of health and improved patient outcomes in the lowest cost care environment.
Kristen joined Innovive full-time in 2005 as a Case Manager. Since then, she has conducted over 20,000 patient visits and has held numerous leadership roles including Director of Quality Improvement, Regional Director of Clinical Services and Vice President of Clinical Services. She has served as a point person for many of the company’s valued payor, regulatory and community partners and has been at the forefront of innovative programs such as the New Graduate Nurse Residency Program and telehealth-based wound care program. Kristen is board certified as a Nurse Executive.
Kristen received her Bachelor of Science in Nursing from Salem State University. She most recently graduated from the Master of Health Care Delivery Science program at Dartmouth College, and she is pursuing a second Master of Science degree in Healthcare Fraud, Waste, and Abuse Investigations from the University of New Haven’s Lee College of Criminal Justice and Forensics. Kristen currently serves as Adjunct Faculty at Labouré College of Healthcare, located in Milton, Massachusetts. As a leader in nursing and healthcare education, Kristen serves as the executive sponsor responsible for Innovive’s expanding list of academic partnerships.
Chief Financial Officer and Treasurer
Anthony brings more than 30 years of experience to his role of CFO and Treasurer at Innovive Health. Working with senior leadership, he has streamlined the financial operations of the company by reducing expenses, implementing cost control measures and negotiating contracts with vendors. He has also played an integral role in creating a scalable financial blueprint for Innovive to increase adoption of the company’s unique model of care. Since joining Innovive in November 2017, Anthony has leveraged his knowledge of financial planning, reporting, compliance, budgeting, business valuations, investor relations, investment banking, and has worked with private equity and institutional investors. Anthony started working at Thermo Fischer Scientific Inc. and during his career, he has served as Chief Financial Officer of various companies including GeNO LLC, American DG Energy Inc., and EuroSite Power Inc. Anthony received a Bachelor of Science degree in Business Administration from the American College of Greece and an MBA from Northeastern University.
Chief Information Officer
In his role as CIO, Dave ensures that the most innovative methods and industry-leading tools are leveraged across Innovive’s clinical and operations teams to create high-performing processes and teams. Dave was drawn to the home healthcare field due to its potential for change and the opportunity for technology infusion. Since joining Innovive Health in 2018 as the VP of Technology Services, he’s been instrumental in driving the company’s vast technology advances – shifting the company into the cloud and positioning the company for scalable growth. His early efforts to mobilize the Innovive workforce to better serve the agency’s patient population has enabled the company and its clinicians to efficiently handle the COVID-19 crisis from remote locations. With over two decades of implementing next-trend technologies and providing end user support, Dave has held roles at Okta, Inc., athenahealth, and several education and technology organizations. He received bachelor’s degrees from Rochester Institute of Technology and SUNY Oswego and he holds several licenses and certifications.
Vice President of Strategy
As Vice President of Strategy, Nick develops and manages Innovive Health’s relationships with Accountable Care Organizations (ACOs), hospitals, physician organizations, payers and other strategic partners to build and ensure continuous alignment in care models, patient experience and revenue cycle. Since joining Innovive in 2018, Nick has worked alongside a team that has implemented platforms to help innovate and deliver better clinical care for our underserved patient population. Prior to Innovive, Nick was responsible for a large part of athenahealth’s national interoperability strategy, representing over 66,000 providers to drive clinical documentation exchange across disparate systems. Nick also has experience in the pre-hospital and acute care environments. His work across the continuum fueled his career in post-acute, ensuring that the experience for patients and families remains seamless as more healthcare shifts to being delivered in the home. He obtained his Bachelor of Science in Commerce & Business Administration, majoring in finance and healthcare management from The University of Alabama. He recently graduated from the Master of Health Care Delivery Science program at Dartmouth College.
Diane Daley, ASN, RN
Vice President of Clinical Operations and Quality Programs
As the VP of Clinical Services and Quality Programs, Diane works with the senior leadership team to bridge the functions of the Clinical, Financial and Operations Departments to ensure a streamlined process and cost-efficient bottom-line. Diane first joined Innovive Health in 2006 as a Case Manager and worked her way up through the company to her current role. Diane has more than 20 years of experience in the healthcare field, with 15 years as a nurse, making her uniquely suited for this role as does her passion for the population that Innovive Health serves. She graduated from Northern Essex Community College with an Associate’s Degree in Nursing and holds several healthcare finance certifications.
Erenn-Leigh Kosar, SHRM-CP
Vice President of People Operations
As Vice President of People Operations, Erenn-Leigh drives all of Innovive’s people-related initiatives including employee relations, performance management, talent acquisition, benefits, communication, engagement and retention, learning and career development, and workforce planning. Since joining Innovive Health in 2016 as a Human Resources Project Manager, she has worked her way through the ranks to the VP role where she serves as strategic and tactical business partner to Innovive’s executive leadership team. Recently, she served on the company’s COVID-19 Task Force ensuring the clinical and operations staff received the integral information they needed to perform their jobs safely for the company’s vulnerable and underserved population. Erenn-Leigh has over a decade of experience in human resources in several sectors including healthcare and insurance. She earned a bachelor’s degree from Saint Anselm College, holds a SHRM-CP Certification and is a Crucial Conversations Certified Trainer.
Vice President of Finance
In his capacity as VP of Finance, Dean works with the CFO to deliver financial reporting and forecasts, perform treasury functions, and provide crucial financial and operational KPI data and analysis. Since joining Innovive in 2016, Dean has overseen the analysis and recommendations for insurance coverages, employer medical insurance plans and retirement plans. He is responsible for the generation of required cost reporting data and analysis to state agencies. Prior to joining Innovive Health, Dean was the CFO of EDCO Collaborative, a not-for-profit organization providing special education programs and services for at-risk children. Throughout his career, Dean has worked with entities that provide medical and education services for communities in need. He received his undergraduate degree in accounting from the University of Massachusetts. Dean is involved with the community and volunteers with local organizations that provide medical care for indigent patients and food for families in need.
As a Clinical Director, Oliver meets regularly with nurses to provide them with clinical education and support and ensure they are available to patients who need help. Oliver has been a nurse for over a decade. He started at Innovive Health as a Per-Diem Nurse in 2012 and prior to assuming his current role, served as a full-time clinician, Clinical Manager and Assistant Clinical Director. Oliver is proud to maintain such a large roster of devoted nurses, which is testament to Innovive’s achievements in providing outstanding home care to a complex, underserved patient population. Previously, Oliver was a Floor Nurse at the Lowell Treatment Center. Before becoming a nurse, he was a high school teacher where he taught biology and general science. He received his Bachelor of Science in Nursing from the Massachusetts College of Pharmacy and Health Sciences.
Kacie Albritton, BSN, RN
As Clinical Director, Kacie works with her team of nurses to provide the highest quality care to her clients and help restore balance and independence to their lives so they can better manage their disease process at home and prevent hospitalizations. Prior to joining Innovive Health Kacie worked as a floor nurse on an acute care floor at a nursing home and has previous experience in the urgent care setting. Kacie joined Innovive in 2013 as a Per Diem nurse and served as a Clinical Manager in the Fall River area before assuming her current role as Clinical Director. A nurse for more than eight years, she received her Certificate in Nursing from Brockton Hospital and her BSN from Chamberlain School of Nursing.
As Clinical Director, Diana has supported Innovive’s mission by fostering a team-based approach and shared vision in the management of our complex care patients. She is steadfast in her resolve that the nurses who serve this community find a work-life balance so they are able to maintain their passion for their roles and shine every day in a learning environment. A nurse for more than 16 years, Diana joined Innovive in 2010 in a per diem capacity but quickly decided she wanted to join the company full time. Prior to her role here, she served as Weekend Supervisor at Edgewood Retirement Community in North Andover. Diana received her LLB from University of Nairobi Kenya, her associate’s degree in Nursing from Excelsior College and is currently working toward her BSN at the University of Texas Arlington. She is also a certified COS-C and CPR instructor.
Kimberly DiFruscia, BSN, RN, COSC-C, COQS
Senior Director of Integrated Clinical Services
Serving as Senior Director of Integrated Clinical Services, Kimberly oversees the direction, planning and execution of Innovive Health’s clinical programs to ensure patients have access to the high quality, complex care that they need to live safely in their homes and communities. Given her work as a nurse for over a decade, she understands that behind every phone call and piece of paper is a patient who needs help. Since joining Innovive Health in 2007, Kimberly has served in a number of roles including Director of Quality Improvement, Director of Per Diem Staff Services, and Case Manager. During her tenure at Innovive, she has worn many hats serving as a member of the Third Liability Team, and has testified on behalf of Innovive Health during administrative law hearings. This diverse background has given Kimberly a strong understanding of home health care, the regulations that govern it, and the processes needed to succeed in this fast paced, ever-changing environment. Prior to joining the Innovive team, Kimberly was an inpatient psychiatric nurse at Tewksbury State Hospital. She received a Bachelor of Science in Nursing (BSN) degree from Southern New Hampshire University. She is also a Registered Nurse (RN), Certified Oasis Specialist-Clinical (COS-C), a Certified Oasis Quality Specialist (COQS) and certified by CITI in Social/Behavioral Research with human subjects.
Sherrie Drinkwater, RN, ADN
As Clinical Director, Sherrie leads a dedicated team of nurses committed to providing high-quality and compassionate care so their clients can thrive in the community and live independently at home. She joined Innovive in 2007 and has served in a number of roles, including Case Manager and Clinical Manager, before becoming Clinical Director. A nurse for more than 13 years, Sherrie previously worked at Bayridge Hospital in Lynn, serving as a mental health counselor while she worked her way through nursing school. She received her Associate’s Degree in Nursing from North Shore Community College.
Senior Director of Clinical Services
In her role as Senior Director of Clinical Services for Innovive Health, Rose provides leadership and encouragement to her direct care clinical teams to ensure they are well equipped to perform their duties. Rose has been a nurse for nearly 15 years and was drawn to join the Innovive team in 2012 because of her passion for patient care and teamwork. She started out as a Per-Diem nurse and moved up through the ranks to Case Manager and Clinical Manager before assuming her current position. Rose said one of the highlights in her role is being able to successfully coach her nurses and watch them turn into leaders along the way. Prior to joining Innovive, Rose worked at Wedgemere Nursing Home as a floor nurse and was a Licensed Practical Nurse (LPN) from 2006-2013 before receiving her Registered Nurse (RN) license. She graduated with an Associate’s Degree in Nursing (ADN) from Massasoit Community College.
Joycephine Gituku, RN/BSN
As Clinical Director, Jocyephine manages and supports her clinical care team and works with community health partners and doctors’ offices to ensure the best quality care for our patients. Since joining Innovive in 2013, Joycephine has served in many different roles, including as a Per-Diem Nurse, Case Manager and Clinical Manager. She worked as a rehab staff nurse for geriatric patients at Life Care of America in Stoneham before joining the company. Joycephine was drawn to Innovive out of her passion for caring for patients with complex mental health issues and helping them lead more independent lives. She has been a nurse for more than 16 years, serving as an LPM from 2004-2012 before graduating with honors from Salem State University with her RN/BSN degree in 2013.
Michelle (Shelly) Haskins
Senior Director of Clinical Services
As Innovive’s Senior Director of Clinical Services, Michelle ensures her patients are receiving the highest-quality care from her team of dedicated nurses. She also works with a team of Clinical Directors to meet and exceed key performance indicators to coordinate care across our system. Michelle joined Innovive in 2013 as a Per Diem nurse in the Fall River area. Since then she has worked as a per diem on the road and full time on-call. She also served as Clinical Director in Stoughton where she built a strong, effective team of nurses who were able to successfully increase the census of the Stoughton office, while maintaining and meeting all directed key performance indicators. A nurse for more than 17 years, Michelle previously worked as a nurse manager in the Emergency Department at Saint Anne’s Hospital in Fall River. She received her Associate’s Degree in Nursing from Bristol Community College in 2004 and her Master’s of Science in Nursing Leadership Degree from Walden University in 2014.
Senior Director of Financial Strategy
In the role of Senior Director of Financial Strategy, MichaeI works with payers and the operations staff to ensure Innovive’s billing is both compliant and timely so that the company can continue to provide excellent care to its patient population. As someone that follows the latest trends in financial management, Michael is always searching for new approaches to improve Innovive’s financial operations to maintain its stature as a top-tier home health care agency. Since joining the Innovive team in 2016, Michael has successfully integrated billing operations in-house through multiple Electronic Medical Record migrations and during a time of significant industry transitions such as the MassHealth institution of prior authorization and medication administration visits. Prior to joining Innovive, Michael was the Billing Manager at Advanced Medicare and Medicaid Billing, a home healthcare billing company, where he oversaw billing, collections, and insurance verification for multiple home healthcare agencies throughout Massachusetts. He received his Bachelors in Business Administration in Accounting from the University of Massachusetts at Amherst.
Senior Director of Clinical Operations
As Senior Director of Clinical Operations, Lauren provides support, data and guidance to the clinical team, which includes all of the Clinical Directors as well as the clinicians out in the field caring for patients. Her teams manage supportive operations like scheduling, reporting and customer service, and other clinical duties that allow Innovive Health to provide the highest level of patient care. Since joining Innovive in 2010, Lauren has served in a number of roles that have improved processes across the company. She started in Human Resources and then held roles in Facilities Management where she served as an Executive Assistant before moving to Operations. Lauren’s numerous accomplishments include her involvement and leadership in the implementation of Innovive’s new Electronic Health Record system, the launch of the internal Revenue Cycle and Finance departments, and the restructuring of several operations departments to create efficiencies and increase productivity. She is a member of the Beta Gamma Sigma International Business Honor Society, she received her Master of Business Administration from the F.W. Olin Graduate School of Business at Babson College and her Bachelor of Arts in French with a Minor in International Business from Assumption University.
Nollaig Morris, MSN, RN, FNP-c
Senior Director of Clinical Engagement
Nollaig serves as Innovive’s Senior Director of Clinical Engagement. Since joining Innovive in 2007, Nollaig has served in a number of roles, including Case Manager, Clinical Manager of TPL/ALJ, and Director of Compliance where she’s contributed to Innovive’s growth as a company every step of the way. A nurse for more than 14 years, Nollaig has been steadfast in her commitment to providing quality, safe care to every single one of her patients. She served as an Emergency Department Nurse at Massachusetts General Hospital prior to joining Innovive. Nollaig is also a Family Nurse Practitioner (FNP-c) and a certified Sexual Assault Nurse Examiner (SANE). She received her registered nursing degree from North Shore Community College and both her bachelor’s and master’s degree in Nursing/Family Nurse Practitioner at Chamberlain University.
Kevin Palumbo, BS, ADN, RN, MOAB
Senior Director of Clinical Services
A long-time member of the Innovive team and in his role as Senior Director of Clinical Services, Kevin ensures Innovive’s Operations Department seamlessly supports the company’s clinicians and daily processes and procedures. Kevin began his journey in healthcare at a relatively young age and has over 25 years of nursing experience. Since joining Innovive Health In 2006, he has served in a number of roles, including Case Manager, Clinical Manager, Community Services Liaison Manager, Assistant Clinical Director, Clinical Director and now in his current role. Prior to joining Innovive, Kevin served as a Staff Nurse at Cambridge Health Alliance. Kevin has held roles as the President on the Board of Directors for the Lynn Department of Mental Health, Secretary of the Board of Directors for Northeast Department of Mental Health and has served as a member on the board for the National Alliance on Mental Health. He received his bachelor’s degree from Endicott College and his Associates Degree in Nursing (ADN) from North Shore Community College. He is also a Certified Instructor of MOAB (Management of Aggressive Behavior) which he also teaches techniques for recognizing, managing and de-escalating aggressive behavior in the workplace. Kevin is currently pursuing his Masters in Business Administration.
Senior Director of Clinical Services
As a Senior Director of Clinical Services, Stephen provides leadership and support to Innovive’s direct care clinical teams and actively engages with community health partners to promote collaborative care for patients. Stephen joined Innovive Health in 2007 as a Per-Diem nurse and then was promoted to the roles of Case Manager and Clinical Manager before assuming his current role. In this role, Stephen has led his team through the successful implementation of Innovive Health’s Electronic Medical Record platform. He was also key to assisting the organization navigate the COVID-19 crisis – ensuring patients received uninterrupted high quality care – even in the face of unprecedented obstacles. A nurse for over two decades, Stephen previously worked with disabled veterans as Nurse Clinical Manager for Massachusetts Executive Office of Health and Human Services. He received his Bachelor in Business Management from the University of Massachusetts and his Associates Degree in Nursing (ADN) from North Shore Community College.
Andrea Sullivan, COSC, COQS
Senior Director of Performance Improvement
In her role as Senior Director of Performance Improvement, Andrea oversees the Quality Improvement (QI) Department as well as our Quality Assessment and Performance Improvement (QAPI) program. Her primary role is ensuring that Innovive’s quality scores reflect the outstanding service that the agency provides. In the ever-evolving home health care industry, Andrea is committed to staying current with regulatory, financial and compliance requirements, while ensuring the company’s policies, practices and employees are updated accordingly. Andrea joined Innovive in 2016, starting out in the Education Department before moving to the QI department. There, she oversaw the quality improvement projects that increased the organization’s scores above the national average per Home Health Compare, the leading indicator for agency performance. Before Innovive, Andrea was Senior Manager of Training and Support for Boston Business Systems, a Software as a Service (SAAS) home health billing and Electronic Medical Record (EMR) company. Prior to working in home care, Andrea spent over 20 years as a manager in workforce development for Verizon where she specialized in training and education.
Christine Walcott, RN, BSN
As a Clinical Director, Christine leads, supports and encourages a team of clinicians who are passionate about helping some of the most vulnerable people in the the many communities that we serve. Christine joined Innovive Health in 2007 as a Per Diem Nurse and has served in a number of roles including Case Manager, Quality Improvement, Clinical Manager and Assistant Clinical Director. Christine worked at Boston Medical Center for 15 years, where she held many roles, her final one as Charge Nurse in Obstetrics and Gynecology before joining Innovive. A nurse for more than 28 years, Christine received her Associate’s Degree in Nursing from Roxbury Community College and her Bachelor of Science and Nursing Degree from Emmanuel College. She also holds certificates in Conscious Sedation, ACLS , BLS, I.V. Insertion and Phlebotomy. Christine takes extreme pride in being an active liaison in her community.
Amos Wangombe, MHCDS, RN
Senior Director of Clinical Services
As Senior Director of Clinical Services, Amos’ main role is to ensure Innovive’s Electronic Medical Records (EMR) remain outstanding to help the company scale up its services to a national stage. Amos joined Innovive in 2014 in a per diem capacity before quickly moving up the ranks to case manager and clinical manager before settling into his latest role. Prior to joining the company, he worked as a portfolio accountant with State Street Bank. A nurse for six years, Amos earned his (RN) nursing degree from Salem State University. He recently completed his master’s in Healthcare Science Delivery Systems from Dartmouth College in January 2021. He also holds bachelor’s degrees in International Business Management from the University of Applied Sciences in Germany and another one from the University of Derby in the United Kingdom.
Senior Director of Data Analytics
As Senior Director of Data Analytics, Courtney works across the company and several departments to deliver data-driven analyses and insights around the care that Innovive provides to its patients. Her role supports the organization’s mission by ensuring it has the information and vision to improve patient outcomes and experiences while ultimately reducing healthcare costs. Courtney joined Innovive Health in 2018 as Director of Operations where she worked in different capacities to streamline internal processes and provide actionable insights to aid in shaping and advancing the company. Prior to joining Innovive, she served as Manager of Quality Performance at athenahealth where she was responsible for managing the execution and strategy of their clinical quality performance programs. She has also worked with a number of healthcare companies throughout her career ranging from a Federally Qualified Community Health Center (FQHC) to a health technology company. Courtney received her Master in Healthcare Administration from Suffolk University and her Bachelor of Arts from Boston University. She also earned a Health Information Technology Sub-Specialist Certificate from the University of Colorado.